Customer Stories Lead

Required

• Required Experience
• 7+ years of experience in Customer Marketing, Customer Advocacy, Content Strategy, Product Marketing, or a related field.
• Demonstrated experience developing customer stories for B2B SaaS, enterprise software, AI, automation, cloud, workflow, data, or technical platform solutions.
• Proven ability to create compelling customer-facing content that drives engagement and business impact.
• Experience working directly with senior customer stakeholders and executive audiences.
• Skills & Competencies
• Exceptional interviewing, writing, editing, and storytelling skills.
• Strong portfolio of customer success stories, case studies, executive content, videos, or integrated campaigns.
• Ability to uncover, quantify, and communicate customer business outcomes while maintaining technical accuracy and credibility.
• Strong cross-functional collaboration skills with experience partnering across Sales, Customer Success, Product Marketing, Field Marketing, Brand, PR, Legal, and Executive Leadership teams.
• Excellent program and project management skills, including stakeholder coordination, editorial planning, approvals management, production timelines, and content operations.
• Sound judgment regarding customer confidentiality, consent management, legal review processes, and responsible use of customer data and claims.