Technical Customer Success Manager

Austin, Texas - Hybrid · Remotefull time

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Remote

mid

H1B: no

Redpanda Data Technical Customer Success Manager at Redpanda Data owns the post-sale technical relationship with customers, driving accelerated time to production and maintaining healthy deployments. The role involves leading technical onboarding, running cluster health checks, managing escalations, and acting as a trusted technical advisor.

Responsibilities

Technical Customer Success Managers own the post-sale technical relationship with our customers. You will drive accelerated time to production, keep deployments healthy as they scale, and turn technical success into customer-led growth and industry-leading NRR (Net Revenue Retention). You are the customer's trusted technical advisor: you understand their architecture, anticipate issues before they escalate, and coordinate the right Redpanda resources to resolve them.
Lead technical onboarding and adoption, from architecture review through production go-live, against a customer-agreed success plan and timeline
Run regular cluster health checks and usage reviews using telemetry and dashboards to spot risk, capacity issues, and expansion opportunities early
Own technical escalations end to end, partnering with Support and Engineering to drive root cause analysis and resolution
Translate customer requirements into clear, prioritized feedback for Product Management and Engineering
Act as the customer's trusted advisor and advocate, aligning Solutions Architects, Engineering, Product, and Support as needed
Communicate confidently with engineering teams, platform owners, and senior leadership

Qualification

4+ years in a TAMExperience working in a fast-movingInfrastructure as code (TerraformScripting in Python or BashCloud or Kubernetes certifications (AWSSFDC

Required

4+ years in a TAM, technical CSM, or post-sales engineering role supporting data infrastructure, distributed systems, or developer platforms
Working knowledge of distributed systems concepts such as replication, partitioning, throughput, and latency
Hands-on familiarity with at least one major cloud provider (AWS, GCP, Azure) and with Kubernetes
Understanding of networking concepts (VPC peering, PrivateLink, DNS, TLS)
Proven ability to manage technical escalations to mutually agreeable outcomes
Strong program and stakeholder management across technical and executive audiences
Ability to break down complex problems into manageable components and drive solutions
Excellent written and verbal communication, with the ability to explain technical concepts concisely to non-technical stakeholders
Experience working in a fast-moving, 100% distributed team

Preferred

Hands-on Apache Kafka or streaming experience (Kafka, Confluent, Pulsar, Kinesis)
Experience with large-scale data platforms or complex enterprise software implementations
Observability tooling such as Prometheus and Grafana
Infrastructure as code (Terraform, Helm)
Scripting in Python or Bash
Cloud or Kubernetes certifications (AWS, CKA)
SFDC, Metabase, Qlik
Familiarity with MEDDIC or similar sales methodologies

Company

Redpanda Data

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Source: ashby

Active within the past hour

Remote-friendly

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Must-Have Skills for This Role

Distributed systemsAWSGCPAzureKubernetesVPC peering

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Technical Customer Success Manager at Redpanda Data · LumiJobs