Lead Front Desk Associate - Metropolitan

Dallas, TXfull timeOn Site

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senior

$56k–$58k

H1B: no

Actionlife Lead Front Desk Associate at Actionlife responsible for delivering exceptional customer service and supporting front desk operations at a residential high-rise. Leads and mentors front desk associates and supports administrative tasks.

Responsibilities

Resident Experience & Hospitality
Deliver exceptional, personalized customer service to residents, guests, and vendors.
Serve as a primary point of contact, responding to inquiries, requests, and concerns with professionalism and genuine care.
Anticipate resident needs and help maintain a welcoming, hospitality-focused environment.
Handle escalated resident concerns and assist with identifying timely, service-oriented solutions.
Team Leadership & Support
Serve as a lead and resource for Front Desk Associates, providing guidance and day-to-day support.
Assist with training and onboarding new team members, reinforcing service standards and operational procedures.
Lead by example, promoting teamwork, accountability, and a positive work environment.
Partner with onsite management to identify opportunities to improve front desk operations and the resident experience.
Administrative & Operational Support
Coordinate daily front desk activities, ensuring smooth operations and consistent service delivery.

Benefits

Vision

Company

Actionlife

View company page

Source: lever

Active within the past hour

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