Talent and People Operations Generalist at Serval · LumiJobs
mid
$120k–$160k
H1B: no
Serval Talent and People Operations Generalist responsible for building systems, automations, and programs behind hiring and employee experience. Own Talent Operations and People Operations functions to scale across US and London.
Responsibilities
Talent Operations
Own Ashby end to end: job and interview plans, scorecards, stages, permissions, integrations, and the data hygiene that keeps our hiring reports trustworthy
Build automations and AI agents across sourcing, the ATS, and offers and approvals, so recruiters, sourcers, and coordinators spend their time with candidates and hiring managers instead of on admin
Own the offer process end to end, from comp approvals and offer letters to the handoff into onboarding
Administer the rest of our recruiting stack, including Wrangle and Juicebox, and own how it connects to our HRIS, Slack, and Serval
Manage recruiting vendor and agency relationships, including contracts and spend
Recruiting Enablement
Build the training, playbooks, and templates that make great recruiting repeatable, from screening call training for recruiters to interviewer training and reference check guides for hiring managers
Onboard new recruiters, sourcers, and coordinators onto our tools and processes so they're productive within their first few weeks
Find the bottlenecks in our hiring process (slow stages, late feedback, dropped handoffs) and fix them with better process, tooling, or automation
People Operations
Own new hire onboarding from signed offer through the first 90 days (paperwork, I-9/E-Verify, benefits enrollment, and day-one readiness), partnering with Recruiting, IT, and Finance
Qualification
3-6 years in Talent OperationsAn AI-native way of workingComfort with APIsInternational employment experience
Required
3-6 years in Talent Operations, Recruiting Operations, People Operations, or a similar systems-heavy role, ideally at a high-growth startup
Hands-on experience administering an ATS (Ashby preferred), including configuration, integrations, and reporting
An AI-native way of working: you use AI tools every day and have built automations, integrations, or agents that saved a team hours each week
Hands-on experience running core People programs, such as benefits, onboarding and offboarding, and performance or compensation cycles
Working knowledge of HRIS platforms such as Rippling, Gusto, Workday, or similar
Working knowledge of federal and California employment and benefits requirements, with the judgment to spot compliance issues and escalate them appropriately
High attention to detail and sound judgment with confidential information
Based in or willing to work from our San Francisco HQ five days a week
Preferred
Experience as an early or first Talent Operations or People hire at a startup
Comfort with APIs, scripting, or SQL, or experience building with automation tools like Zapier or Workato
International employment experience, such as global payroll, EOR setups, or visa processes
Experience building recruiting training or enablement programs
