Renuity Sr. Director, Learning & Development at Renuity responsible for building training programs that improve ramp time, sales performance, and retention for field revenue teams. Owns leadership development and compliance training programs.
Responsibilities
Field Team Training
Build and own the training curriculum for our revenue-generating roles: in-home sales consultants, retail and event marketers, canvassers, and our call center roles.
Design new hire onboarding and certification for each revenue role that shortens time to first sale and time to full productivity.
Partner with Sales and Marketing leaders to codify what top performers do, and turn it into repeatable training on the sales process, product knowledge, objection handling, pricing and financing conversations, and lead generation.
Build ongoing skill development, not just onboarding: refresher programs, new product and promotion launches, and targeted coaching for underperforming reps and markets.
Equip field sales and marketing managers to reinforce training through ride-alongs, role plays, and coaching in the field.
Spend regular time in the field (ride-alongs, retail events, canvassing shifts) to keep training grounded in how the work actually happens.
Onboard and train sales and marketing teams at acquired businesses, aligning them to our sales process and standards.
Measurement & Business Impact
Tie every major revenue program to business metrics such as close rate, revenue per lead, appointment set and issue rates, average ticket, cancellation rate, ramp time, and 90-day retention.
Partner with Sales, Marketing, and Finance to use performance data to find skill gaps by role, market, and rep, and prioritize training where it will move EBITDA most.
Report program results and recommendations to executive leadership in business terms.
Qualification
Experience in home servicesTravel & Working ConditionsRenuity
Preferred
Experience in home services, home improvement, or similar in-home sales industries.
Experience onboarding teams from acquired businesses.
Experience designing leadership development for frontline managers and senior leaders.
Hands-on LMS administration and learning vendor management.
Travel & Working Conditions
Travel of approximately 30 to 40% to markets, branches, retail locations, and acquired businesses to observe field teams, deliver training, and partner with local leadership. Some evening and weekend work to observe retail events and canvassing shifts.
Renuity, headquartered in Charlotte, NC, is a leading home improvement services business with a rapidly expanding national footprint. Renuity currently operates across 36 states and has created hundreds of thousands of happier homeowners across the United States who have chosen Renuity for their home improvement needs. Renuity is redefining the home improvement experience with a focus on trust, innovation and customer-first service.
Renuity and its affiliates are committed to equal opportunity. We value and embrace diversity and inclusion of all Team Members. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact Humanresources@renuityhome.com.
