Ridezum Location Manager leads transportation operations at Nashville, TN, managing the full operational lifecycle from startup to daily management. This role includes building teams, managing P&L, and ensuring safety and compliance.
Responsibilities
We're seeking an experienced Location Manager to lead transportation operations at Nashville, TN. This role encompasses the complete operational lifecycle—from bid development and startup to daily management and continuous improvement. You'll build high-performing teams, manage P&L accountability, and establish best-in-class transportation operations that exceed customer expectations.
What Makes You Successful in This Role
You're a decisive leader who thrives in dynamic, fast-paced environments where every day brings new challenges. You balance operational urgency with safety discipline, never compromising on what matters most. You're a natural relationship builder who earns trust with customers, employees, and stakeholders through consistent follow-through. You see potential in people and invest in their growth, building teams that take ownership and deliver results. You're equally comfortable reviewing financial reports, walking the yard with drivers, and presenting to school district administrators. You take pride in building something from the ground up and have the resilience and initiative to overcome obstacles without waiting for permission.
Operational Leadership & Start-Up
Execute complete site start-ups for newly awarded contracts, team hiring, facility setup, IT implementation
Develop training and hiring programs for location that meets or exceeds state, federal, and district guidelines
Develop and maintain customer and stakeholder relationships, consistently exceeding expectations through proactive communication and service delivery
Manage assigned contract operations, ensuring consistency and excellence
Performance Management & Safety
Utilize Zum's IT infrastructure to monitor, analyze, and exceed balanced scorecard KPIs across all operational areas
Spearhead a behavioral safety culture that protects employees, students, and the broader community
Oversee Safety Department compliance with state, federal, DOT regulations, RFP requirements, and meticulous record keeping
Qualification
Experience with schedulingThe targeted pay range for this role
Required
Demonstrated experience managing full profit and loss (P&L) accountability with operational oversight and KPI responsibility
5+ years of experience managing day-to-day operations in complex, time-sensitive environments such as transportation, field services, logistics, hospitality, or similar industries
Experience with scheduling, staffing, planning, and operational execution
5+ years of experience maintaining client-facing relationships and managing customer accounts in an operational environment, with demonstrated ability to deliver customer service to both external clients and internal stakeholders
Experience managing salaried leaders and/or coordinating across multiple departments
Track record of career progression supported by relevant certifications or continuing education, with demonstrated success in developing direct reports and building high-performing teams
Comprehensive understanding of and demonstrated experience with safety practices, protocols, processes, compliance requirements, and regulatory standards
Preferred
Experience managing in a unionized (CBA) environment
Prior leadership in transportation start-up or new district launch, including sourcing facilities, implementing IT systems, building teams, and intaking fleet vehicles
Demonstrated experience successfully managing through periods of rapid organizational growth or major management/structural changes
Proficiency with Microsoft or G Suite applications (Sheets, Docs, Slides)
The targeted pay range for this role: $100,000 - $110,000
