Implementation Specialist

Los Angeles, CAfull timeRemote

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Implementation Specialist at Circadia Health · LumiJobs

entry

$80k–$110k

H1B: no

Circadia Health Implementation Specialist at Circadia Health leading on-site implementation of monitoring platform in skilled nursing facilities. Responsible for training, adoption, support, and collaboration with clinical teams.

Responsibilities

Implementation and Support
Lead on-site implementation of Circadia's monitoring platform in SNFs, from device installation through go-live, integrating it into existing care routines rather than adding a parallel process.
Assess each facility before rollout: shift patterns, unit layout, staffing model, EHR workflow, and connectivity constraints.
Build and execute the facility implementation plan with clear owners, dates, and dependencies, keeping it current as conditions change.
Serve as first-line support after launch: troubleshoot devices and connectivity, resolve staff questions, and escalate product issues with enough detail for Engineering to act.
Track device uptime and utilization by facility, unit, and shift, and flag gaps before the customer does.
Training and Adoption
Deliver training to clinical and frontline staff across all shifts, including nights and weekends, where adoption gaps usually live.
Tailor content and delivery to the audience. CNAs, nurses, DONs, unit managers, and facility IT each need a different version.
Build and maintain training materials and a knowledge base that hold up after you leave the building.
Identify the behavioral reason adoption is lagging rather than defaulting to another session, and retrain where retraining is the actual fix.
Develop facility champions and super-users so competence survives staff turnover.

Qualification

Bachelor's degree in businessClearPractical problem-solvingWillingness to travel up to 75%Clinical background or license (RN

Required

Bachelor's degree in business, operations, healthcare administration, nursing, or a related field, or equivalent hands-on experience in a healthcare setting.
2+ years of experience in customer success, implementation, or account management
Comfort operating inside healthcare environments, particularly skilled nursing facilities, with working knowledge of nursing workflows, shift structure, and floor dynamics.
Clear, confident verbal and written communication with the ability to train and hold a room of clinical staff.
Strong interpersonal skills and the ability to build credibility quickly with audiences ranging from CNAs to facility administrators.
Practical problem-solving: you diagnose the cause on site rather than escalating it as-is.
Ability to work independently with minimal supervision, managing your own schedule, follow-up, and commitments across multiple facilities at once.
Organizational rigor with project tracking tools such as Monday.com. Nothing lives only in your head.
Willingness to travel up to 75%, including early mornings and occasional overnight shift coverage.

Preferred

Experience implementing healthcare technology, remote patient monitoring, or telehealth services in provider settings.
Clinical background or license (RN, LPN, RT, CNA) or direct post-acute operations experience.
Experience training frontline staff in high-turnover environments.