Jump is looking for a Senior Manager, Customer Marketing to build the customer marketing function from the ground up, turning our most successful customers into the proof, references, and advocates that represent next-gen financial advising. You'll find and tell the customer stories that give Sales and Marketing real proof to work with, build an efficient customer reference program, and create an advocacy engine that keeps customers engaged and vocal on our behalf. Along the way, you'll drive a steady output of case studies, high-production videos, and customer-first content to show real social proof everywhere it matters.

Own Customer Marketing Strategy

Own relationships with our flagship customers and drive co-marketing strategies (case studies, joint webinars, co-presentations, joint PR) that elevate both brands.

Build the case study and thought leadership engine that gives Sales real proof points, with a focus on producing visible wins fast as we enter new verticals.

Own the customer marketing budget, vendor relationships, and reporting on program performance and pipeline influence.

Build Customer Advocacy From the Ground Up

Design and launch Jump Club, our incentive program for customer engagement, alongside our referral, review (G2), and community programs.

Stand up and run a Customer Advisory Board and user group programming that deepens relationships with our most engaged customers.

Create a system of recognition and rewards that turns satisfied customers into public promoters.

Formalize the Customer Reference Program

Build a systematic reference program that gives Sales a reliable, always-current bench of approved customers to point to in a deal.

Own the end-to-end process: intake, approval, scheduling, and keeping references fresh and healthy over time.

Sr. Manager, Customer Marketing

Responsibilities

Qualification

Required

Preferred

Benefits

Company

Jump App

More roles at Jump App