Responsibilities

We are looking for an experienced IT Support & Network Engineer to join our IT team. This is a role that blends hands-on network engineering, centered on our Cisco Meraki environment, with day-to-day IT helpdesk support for employees across our offices and operational hubs. You will design, deploy, and maintain the network infrastructure that keeps Zum running, while also serving as a friendly, responsive point of contact for employee technology needs across Google Workspace, macOS, and Windows environments.
This role reports to the Head of IT and Security and is ideal for someone who enjoys owning infrastructure end to end but still likes helping people solve problems face to face.
This is an in-office position, based out of our Redwood City Headquarters. Domestic travel to field locations is expected as needed.
Network engineering: Design, deploy, configure, and maintain Cisco Meraki networks (MX security appliances, MS switches, MR access points) across corporate offices and field locations
Monitoring & troubleshooting: Monitor network health and performance via the Meraki dashboard; proactively identify, troubleshoot, and resolve connectivity, performance, and capacity issues
Security & segmentation: Manage firewall rules, VLANs, SD-WAN/VPN configurations, SSIDs, and network segmentation in line with security best practices
Site buildouts: Lead network buildouts for new office and hub openings, including vendor coordination, circuit provisioning, cabling, and cutovers
Helpdesk support: Provide tier 1–3 helpdesk support to employees: triage, resolve, and document tickets covering hardware, software, accounts, and connectivity
Google Workspace: Administer Google Workspace: user lifecycle (onboarding/offboarding), groups, shared drives, security settings, and troubleshooting
Endpoint management: Image, deploy, and support macOS and Windows endpoints, including MDM enrollment, patching, and asset management
Office technology: Support AV/conference room systems, printers, and other office technology
Documentation: Create and maintain documentation: network diagrams, runbooks, knowledge base articles, and standard operating procedures

IT Support and Network Engineer at Ridezum · LumiJobs

IT Support and Network Engineer

Responsibilities

Qualification

Preferred

Benefits

Company

Ridezum

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