Arcade AI Sales Design Specialist at Arcade AI to partner with clients through the design and listing process of custom AI-generated physical products. Acts as a creative consultant and client advocate.
Responsibilities
We're looking for a Sales Design Specialist to be the hands-on partner for clients moving through Arcade's design and listing process. This role sits at the intersection of design and sales — part creative consultant, part client advocate — helping retailers, manufacturers, and artists turn an early idea into a finished, sellable product on our platform.
You'll work directly with new and prospective clients from their first design concept through a live product listing, answering questions, catching details less design-savvy customers might miss, and helping transform rough ideas into polished, production-ready products. When a design requires changes our platform can't yet support, you'll step in with Adobe Illustrator and Photoshop to make the necessary edits and keep projects moving. This is a foundational hire at an early-stage startup — you'll help define what great client support looks like as Arcade scales.
Serve as the primary point of contact for clients moving through the design and listing process, from initial concept through a published listing.
Consult with clients on initial product designs, translating their ideas into manufacturable, sellable products.
Guide clients through refinement — identifying what's missing, what needs adjustment, and the finer details a customer might not catch on their own.
Use Adobe Illustrator and Photoshop to directly edit and refine designs (pattern and product work) when a client's design needs hands-on adjustment.
Answer client questions about the design and prompting process, helping them get comfortable and confident using Arcade's AI-powered tools.
Proactively check in with clients throughout the design process to keep projects moving, answer questions, and ensure they feel supported every step of the way.
Flag recurring design or product issues to the Product team to help improve Arcade's tools over time.
Partner with Sales and Account Management on higher-touch accounts as needed.
Qualification
Highly organized and detail-orientedA strong design eyeBackground in a design-forwardAn entrepreneurialPrior experience in product designAdditional InformationCompetitive compensation
Required
Experience with Adobe Illustrator and Photoshop is required — day-to-day work involves direct pattern and product design edits.
Excellent communication skills and a polished, professional client-facing presence.
Highly organized and detail-oriented, comfortable managing multiple client relationships at once.
A strong design eye, with the ability to identify opportunities to improve and refine product designs.
Comfort blending design consulting with sales and customer-facing work — you can build rapport, answer questions, and guide a client toward a finished, sellable product.
Background in a design-forward, client-facing role — for example, a designer sales specialist, sales support, or design consulting role in retail.
An entrepreneurial, roll-up-your-sleeves mindset and comfort with ambiguity in an early-stage startup environment.
Preferred
Prior experience in product design, textiles, pattern-making, or manufacturing.
Experience with Shopify or other e-commerce platforms and product listing workflows.
Interest in generative AI and its application to design and commerce.
Work alongside world-class AI researchers, engineers, designers, and entrepreneurs.
Opportunity to help define the future of AI-powered commerce.
