Care Strategy & Operations (Lead / Director)

New York City (Soho)full time

Apply on Employer Site

On Site

senior

H1B: no

Sailor Health The Director / Manager of Clinical Operations at Sailor Health will own and scale the care model across therapy, advocacy, and case management nationwide. This role involves building new service lines and partnering with clinical and engineering teams to design scalable, clinically excellent care.

Responsibilities

💻 Your Key Responsibilities
Build the care model. Design how patients move through Sailor across therapy, advocacy, and case management, partnering with our clinical, operations, legal, and engineering teams to bring it to life.
Scale new service lines. Turn healthcare advocacy, our fastest growing service line, into a repeatable national operation with the workflows, playbooks, and metrics to match.
Shape how AI supports our clinicians. Help design how AI copilots take administrative work off our clinicians' plates, so they can spend more time listening, connecting, and caring for patients.
Lead case management and escalations. Manage and grow our case management team, oversee their caseload, and build the triage and escalation protocols for high acuity cases.
Power whole person care. Build the connective tissue that unites our clinicians and care teams into one integrated model that sees each patient as a whole person, so their mental health, physical health, and daily life are cared for together, not in silos.
Measure quality and safety. Track the metrics that tie our work to patient outcomes, and ensure everything meets clinical, privacy, and Medicare standards.
✅ What We’re Looking For
This role isn’t for everyone. It’s fast-paced, chaotic, and requires hard work. But if this excites you, we’d love to meet you.

Qualification

You're a player-coachYou're a strong communicatorYou thrive in ambiguityYou think from first principlesYou take work personally

Required

You're a player-coach: You lead your team with clarity and warmth, and you're just as happy rolling up your sleeves to work a tough case yourself.
You're a strong communicator: You build trust quickly with clinicians, engineers, lawyers, and founders alike, and you can get very different teams moving in the same direction.
You thrive in ambiguity: You don't need a playbook to get started. When a situation is new and messy, you bring structure to it and keep moving.
You think from first principles: You look at problems from every angle, weigh the tradeoffs, and land on a balanced decision you can clearly defend.
You take work personally: You take pride in what you build and care deeply about the older adults who rely on it.

Benefits

Wellness

Company

Sailor Health

View company page

Source: ashby

Active within the past hour

More roles at Sailor Health

Healthcare Advocacy - Clinical Director

USA · Remote

Remote Therapist – Older Adults | LCSW / LMFT / LMHC | Florida | Telehealth

Florida · Remote

Remote Therapist – Older Adults | LCSW-R / LMFT / LMHC | New York | Telehealth

New York · Remote

Remote Bilingual Therapist – Older Adults | Spanish-Speaking | LCSW / LMFT / LPC | Texas | Telehealth

Texas · Remote

Boost Your Interview Chances

Improve Resume Match Score

Free

Your Score

9.0

Strong Applicant

Must-Have Skills for This Role

AIHealthcare advocacyCase management

Optimize my Resume

Apply Faster with Autofill

Free

Save your profile once. LumiJobs pre-fills the employer's application form so you stop re-typing the same answers on every site.

Apply With Autofill

Or skip LumiJobs's tools and submit directly on the employer's career site.

Apply on Employer Site

Care Strategy & Operations (Lead / Director) at Sailor Health · LumiJobs