Accounts Receivable Specialist - Call Center

Chicago, ILfull time

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On Site

$55k–$65k

H1B: yes

Daniels Sharpsmart The Accounts Receivable Specialist contacts customers to secure payment commitments and resolve payment concerns in a fast-paced call center environment. The role requires maintaining accurate records and achieving performance targets.

Responsibilities

Make a high volume of outbound calls to customers regarding outstanding balances and payment commitments.
Request payment directly and negotiate payment arrangements within established company guidelines.
Use active-listening and problem-solving skills to understand customer concerns, clarify payment-related issues, and determine appropriate next steps.
Investigate payment details, account information, and customer inquiries using ERP and CRM systems.
Document customer interactions, payment commitments, follow-up actions, and relevant account details accurately and thoroughly.
Complete timely follow-up on payment arrangements, customer commitments, and unresolved issues.
Escalate complex customer concerns, disputed information, or issues outside established guidelines to the appropriate internal contact.
Maintain a professional, confident, respectful, and solution-oriented approach during all customer interactions.
Protect customer and company information by following established procedures, confidentiality requirements, and applicable policies.
Experience and Skills:
Previous experience working in a fast-paced, metric-driven call-center strong preferred
Experience in high-volume accounts receivable collections, telesales or a comparable outbound-calling role.

Qualification

Previous experience in a fast-pacedStrong active-listeningHigh energyOpen to coachingAble to adapt to changing processes

Required

Previous experience in a fast-paced, metric-driven call center preferred
Experience in high-volume accounts receivable collections, telesales or comparable outbound-calling role
Strong active-listening, problem-solving, negotiation, and customer-service skills
High energy, resilience, and professionalism under pressure
Motivated by achieving individual and team targets
Open to coaching, feedback, and continuous improvement
Able to adapt to changing processes, priorities and systems
Strong organizational skills including attention to detail and accurate notetaking

Company

Daniels Sharpsmart

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Source: lever

Active within the past hour

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Accounts Receivable Specialist - Call Center at Daniels Sharpsmart · LumiJobs