Runbook The Agent Product Manager at Runbook drives outcomes for customers deploying AI agents and shapes the platform's vision and roadmap. This role partners with customers to transform operations and expands workflows using the Runbook platform.
Responsibilities
This is an exciting role that sits at the intersection of two important pillars: how to deploy AI agents to take on end-to-end work that can decrease costs or drive revenue for a customer, and how to build a platform that makes it easy for non-technical operators to own these deployments.
Your first responsibility will be driving outcomes for a customer using the Runbook platform. You'll work with Agent Operations and engineering to deliver agents that work, but this goes beyond shipping the first agent. You'll partner with customers as they transform their operations with AI and expand to additional workflows over time. Success is measured by real business impact. This is a forward-deployed role.
Your second responsibility will be driving the success of the Runbook platform in the market. You'll leverage your front-row seat to our customers and work directly with the founders and engineering team to shape the vision and roadmap of the platform, ensuring the next n customers and deployments are successful. This tight feedback loop between customer deployments and platform is the secret behind our blazing-fast development speed.
Discovery: Partner directly with customers to understand their operational workflows, systems, and constraints, often embedding with their teams during deployment
Agent Design: Translate messy, real-world operations into scalable agent design: scope, success criteria, requirements, and an elegant agent configuration that gets the job done
Deployment ownership: Own deployments end-to-end, from initial discovery through go-live, production iteration, and results readouts
Customer Partnership: Act as a trusted advisor to customers, helping them identify high-impact opportunities for expansion
Platform Innovation: Drive roadmap decisions and feature development that expand the capabilities of our platform and its usability for our non-technical deployment team
Qualification
You can scope and shipYou are a structured problem solverYou are technically fluent
Required
You can scope and ship: You've worked in product management or a similar role that required both scoping and execution
You are a structured problem solver: You can lead strategy and translate business needs or challenges into a clear plan. You're comfortable identifying risks and navigating tradeoffs in live customer environments
You communicate clearly at multiple altitudes. You can juggle multiple deployments, drive execution, and lead workstreams through delivery and iteration with minimal oversight
You are technically fluent: You have a strong grounding in software, product, and engineering concepts, so you can partner effectively with customers and internal teams to turn ideas into production agents
