Goodie AI The Customer Success Manager owns a portfolio of enterprise and scale-up clients, driving adoption, retention, and growth of the Goodie AI platform. This role manages onboarding, client relationships, renewals, and internal feedback loops.
Responsibilities
Own the relationship
Act as the primary point of contact and owner for a portfolio of enterprise and scale-up clients, from kickoff through renewal.
Own onboarding end to end: kickoff, workspace and prompt setup, competitive baseline, user training, and a success plan tied to the client's goals.
Build a relationship map on every account. Confirm the executive sponsor, multi-thread beyond your champion, and re-onboard new stakeholders when people move.
Drive adoption and value
Track how each client uses the platform, and step in when teams log in but don't act on what they see.
Translate visibility, citation, and share-of-voice data into the business outcomes your client actually reports on.
Lead quarterly business reviews: what moved, why it moved, and what comes next.
Partner with our AEO Strategists when an account needs a deep audit or technical roadmap, and keep the client accountable for shipping the recommendations.
Protect and grow the book
Own retention outcomes on your portfolio, with a weekly read on account health.
Distinguish leading indicators from lagging ones, and frame movement against the client's business objectives rather than platform metrics.
Qualification
You run onboarding
Required
You own a portfolio of enterprise and scale-up clients after the sale. You're accountable for whether they adopt the platform, renew, and grow, and whether they can explain in their own words what Goodie did for them.
You run onboarding. You hold the cadence. You walk into the renewal call where the CFO wants to know what they're paying for, and you answer with data. AEO isn't SEO 2.0, it's a new discipline, and our clients need someone who knows their business, knows the platform, and keeps the two connected.
