Halter Customer Onboarding Lead at Halter responsible for leading a team deploying Halter onto new ranches across the US. Owns team performance, customer experience, and delivery against deployment goals.
Responsibilities
As the Customer Onboarding Lead U.S. (internally called a Launch Lead) at Halter, you'll lead a team of Onboarding Representatives (internally called Launch Representatives) deploying Halter onto new ranches across the United States. You own how launches happen in the US: how your team performs, how customers experience their first months with Halter, and how we deliver against our deployment goals. Launching means training ranchers and their animals on how to get the most out of our platform, and setting them up to successfully run their operation with Halter from day one.
This is a leadership role with real ownership. You manage your team's delivery and performance, set the operating rhythm for the region, and own US new deployment ARR (Annual Recurring Revenue). You'll work closely with Sales, Support, Rev Ops, Product, and the Global Launch team to make sure launches go well, customers see value fast, and the team is set up to scale as we grow across the US.
You'll be close enough to the field to know what's actually happening on ranches, and operational enough to spot patterns, fix what's broken, and build what's missing.
What your day could look like
Own US Launch performance
Deliver against US new deployment ARR goals
Lead the regional operating rhythm so customer delivery stays consistent as we scale
Watch leading indicators of risk and opportunity, and act through your team to improve outcomes
Find patterns across customer segments and shape strategies that improve adoption, time-to-value, and long-term retention
Track and improve US CSat response rate to understand what's working and where to dig in
Balance high-touch customer experience with operational efficiency
Lead and develop a team of 5-6 Launch Representatives
Qualification
Agriculture or ranching experienceFamiliarity with tools like SalesforceExperience working in ag-tech
Preferred
Agriculture or ranching experience
Startup or high-growth environment experience
Familiarity with tools like Salesforce, Intercom, or similar systems
