💻 Your Key Responsibilities

Identify. Partner with therapists, clinical leads, and the care navigation/patient support team to flag patients who are too high-acuity or out of scope for Sailor's virtual outpatient model.

Assess. Reach patients and, with consent, their caregivers by phone or video to understand needs, preferences, insurance coverage, and barriers to care.

Plan. Build an individualized transition-of-care plan that matches each patient to the right level and type of care — psychiatry and medication management, IOP/PHP, inpatient or residential treatment, geriatric psychiatry, memory care, substance use treatment, primary care, or community and social services.

Connect. Execute the plan: place the referral, schedule the first appointment, transmit records with proper authorization, and confirm the patient actually arrived.

✅ What We’re Looking For

People who are calm under pressure, relentless about follow-through, and unwilling to let a patient's next step be "we sent them a list." You know how to talk with an anxious 78-year-old and their adult child in the same call, how to get a hospital intake coordinator to call you back, and how to work a problem across insurance, geography, and clinical complexity until it's solved. You want to be part of a real team, not a queue.

Bachelor's degree in social work, nursing, psychology, public health, or a related field required; master's degree a plus

2+ years of experience in case management, care coordination, discharge planning, utilization management, or referral coordination in a behavioral health or healthcare setting

Working knowledge of behavioral health levels of care (outpatient, IOP, PHP, inpatient, residential) and how to determine fit

Experience with older adults, Medicare, or Medicare Advantage strongly preferred

Clinical licensure or certification (LMSW, LSW, LCSW, RN, LPC, CCM, ACM) is a plus, not a requirement

Care Coordination Case Manager

Responsibilities

Qualification

Required

Benefits

Company

Sailor Health

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