Own the post-sale lifecycle for licensed data and content partners, driving successful technical onboarding, API integration, product adoption, and renewals.

Provide hands-on technical support, including API QA, troubleshooting data product issues, and guiding customers through complex implementations to ensure our data displays correctly.

Partner with Business Development to achieve shared revenue targets, identifying and executing on upsell and cross-sell opportunities to diversify data usage across partner platforms.

Design and operationalize repeatable playbooks, processes, and reporting frameworks to scale account management like a best-in-class SaaS/DaaS company.

Collaborate cross-functionally with Product, Engineering, and Sales to translate enterprise customer insights into roadmap priorities and resolve technical roadblocks.

Build deep relationships with technical and commercial stakeholders to unlock further potential, ensuring Tripadvisor s API and data solutions are performing flawlessly.

Skills Experiences:

6–8 years of experience in technical account management, specifically with SaaS and DaaS (Data-as-a-Service) products.

Demonstrated ability to use AI tools to improve efficiency, quality, and decision-making in day-to-day work.

Proven ability to operate effectively with a global-first mindset

Proven track record of managing enterprise accounts, driving adoption, renewals, and upsells by blending technical expertise with commercial acumen.

Strong technical proficiency with RESTful APIs, JSON, XML, and authentication standards (OAuth, API keys, SAML/SSO) from a customer-facing perspective.

Senior Technical Account Manager, Commercial Development

Responsibilities

Benefits

Company

Tripadvisor

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