The Account Manager is responsible for serving as a trusted partner for our health plans, from implementation through ongoing value delivery, and is accountable for year-over-year retention, growth, value delivery, and expansion. The Payor Partnership Manager works closely across internal teams to manage day-to-day client interactions, lead health plan reporting and analytics, and identify areas of improvement/innovation in line with health plan partner goals. The Account Manager must be able to build strong relationships and support contracting conversations, serving as the subject matter expert for their program delivery strategy, panel growth strategy, operational customizations and overall outcome metrics.

Support multiple health plan partners from implementation through ongoing value delivery.

Serve as intermediary to fairly represent partner interests and needs to internal stakeholders at Equip including product feedback, operational design/support, member support, and clinical care.

Quarterback day-to-day program delivery, working closely with internal stakeholders to deliver on program KPIs.

Partner with the Patient Acquisition & Marketing teams to execute on payor penetration and growth strategy.

Accountable for health plan satisfaction, renewals & expansion opportunities to new markets, states, and lines of business, contract adherence, contract P&L, contract utilization.

Produce and deliver high quality, actionable client meeting agendas, report content, etc.

Ensure our clients are well positioned for program success by executing a best in class implementation and account management strategy that achieves key program milestones and exceeds expectations.

Perform other duties as assigned.

Account Manager

Responsibilities

Qualification

Required

Benefits

Company

Equip

More roles at Equip