Renuity Employee Services Coordinator at Renuity manages HR service ticketing system operations and supports employees with HR inquiries. The role processes HR transactions such as I-9 verifications, terminations, promotions, and transfers.
Responsibilities
Serve as the first line of support for incoming HR service desk tickets, addressing a wide range of employee inquiries and requests.
Accurately process key HR transactions, including I-9 verifications, terminations, promotions, and internal transfers.
Monitor service desk activity to ensure timely resolution of tickets and escalate complex issues to the HR Service Desk Manager as needed.
Maintain accurate records of all transactions and employee interactions in accordance with internal policies and compliance requirements.
Collaborate cross-functionally with other HR team members to support a seamless employee experience.
What You'll Bring:
1–2 years of experience in an HR or employee support role.
Strong general knowledge of human resources policies, procedures, and best practices.
Experience with HRIS systems; familiarity with ADP is a strong plus.
Strong attention to detail, ability to multitask, and a customer-service mindset.
Excellent communication and interpersonal skills; comfortable interacting with employees at all levels.
Renuity, headquartered in Charlotte, NC, is a leading home improvement services business with a rapidly expanding national footprint. Renuity currently operates across 36 states and has created hundreds of thousands of happier homeowners across the United States who have chosen Renuity for their home improvement needs. Renuity is redefining the home improvement experience with a focus on trust, innovation and customer-first service.
Qualification
Experience with HRIS systemsFamiliarity with ADP is a strong plus
Required
1–2 years of experience in an HR or employee support role
Strong general knowledge of human resources policies, procedures, and best practices
Experience with HRIS systems
Familiarity with ADP is a strong plus
Strong attention to detail and ability to multitask
