Truelogic Salesforce Developer / Administrator at Truelogic responsible for developing and maintaining functionality across Sales Cloud, Service Cloud, and Experience Cloud. Lead telephony platform migration and expand Experience Cloud capabilities.
Responsibilities
Develop, configure, and maintain robust functionality across Sales Cloud, Service Cloud, and Experience Cloud.
Partner with technical leadership and the existing team to evaluate business requirements and architect the most efficient solutions utilizing either configuration or custom development.
Build, maintain, and optimize complex automations, workflows, and custom capabilities.
Program and support Lightning Web Components (LWC) and Apex code.
Execute and support seamless data integrations between Salesforce and various external platforms or APIs.
Drive the technical execution of a major telephony migration from Talkdesk to Genesys, critically evaluating and rebuilding all associated system integrations and automations.
Lead upcoming Experience Cloud initiatives and ongoing system enhancements.
Troubleshoot and resolve technical issues swiftly across the entire supported environment.
Translate dynamic business requirements into well-documented, actionable technical tasks.
Create, update, and manage all configuration and development tickets using Jira.
Operate independently within a distributed team, effectively adapting to shifting business priorities.
Qualification
Proven expertise utilizing Sales CloudExtensive background in buildingDirect experience migrating
Required
Strong hands-on experience in both Salesforce development and administration.
Proven expertise utilizing Sales Cloud, Service Cloud, and Experience Cloud.
In-depth knowledge of declarative development and advanced system configuration.
Demonstrated hands-on coding experience with Lightning Web Components (LWC) and Apex.
Extensive background in building, managing, and troubleshooting system automations using both standard and custom objects.
Solid experience successfully integrating Salesforce with third-party platforms and external APIs.
Strong technical judgment with the ability to confidently decide between custom development and out-of-the-box configuration.
High level of comfort documenting technical decisions and managing workflows within Jira.
Ability to execute complex projects independently with limited supervision.
Experience with Genesys integrations is highly preferred.
Previous experience operating Talkdesk or similar Computer Telephony Integration (CTI) platforms is a strong plus.
Direct experience migrating, assessing, or rebuilding telephony-related automations is highly desirable.
