Salesforce Developer / Administrator – Audiobook Publisher | Brazil

Required

• Strong hands-on experience in both Salesforce development and administration.
• Proven expertise utilizing Sales Cloud, Service Cloud, and Experience Cloud.
• In-depth knowledge of declarative development and advanced system configuration.
• Demonstrated hands-on coding experience with Lightning Web Components (LWC) and Apex.
• Extensive background in building, managing, and troubleshooting system automations using both standard and custom objects.
• Solid experience successfully integrating Salesforce with third-party platforms and external APIs.
• Strong technical judgment with the ability to confidently decide between custom development and out-of-the-box configuration.
• High level of comfort documenting technical decisions and managing workflows within Jira.
• Ability to execute complex projects independently with limited supervision.
• Experience with Genesys integrations is highly preferred.
• Previous experience operating Talkdesk or similar Computer Telephony Integration (CTI) platforms is a strong plus.
• Direct experience migrating, assessing, or rebuilding telephony-related automations is highly desirable.