Instacart B2B Event Marketing Manager at Instacart leads performance and improvement of outsourced BPO network and manages Associate Vendor Managers. Role involves vendor management strategy, team leadership, and delivering measurable outcomes.
Responsibilities
Manage, coach, and develop a team of Associate Vendor Managers, including goal setting, regular feedback, performance reviews, and career growth.
Build team capability by setting clear expectations, delegating effectively, and creating a culture of ownership, accountability, and continuous learning.
Support hiring, onboarding, and succession planning for the Vendor Management team.
Allocate work and priorities across the team to balance vendor coverage, project delivery, and individual development.
Actively contribute to the development and implementation of the Vendor Management team's strategy to support company objectives.
Apply broad expertise to help set functional objectives and roadmaps, weighing both known and intangible factors to make sound, long-term decisions.
Lead complex projects and programs within the Pillar and CX, and contribute to large-scale initiatives with non-CX cross-functional partners that drive overall performance.
Engage with CX and non-CX management teams while leading projects.
Own vendor performance across the BPO network, ensuring KPIs, SLAs, and headcount requirements are met, with day-to-day oversight carried out through your team.
Oversee vendor escalations and corrective action plans, stepping in on the highest-impact issues.
Guide vendor onboarding and off-boarding, and oversee invoice review and management to ensure accuracy, compliance, and timely resolution of discrepancies.
Drive continuous improvement in quality, efficiency, and cost-effectiveness across support processes and teams, using a data-driven and customer-centric approach.
Qualification
Bachelor's degree in businessExperience managingStrong writtenStrong organizational skillsOffers may vary based on many factorsFor US based candidates$143$137OR$131All other states
Required
Prepare and deliver executive-level presentations and readouts on projects and initiatives, and help your team do the same.
Offer recommendations for improvement and build supportive relationships with stakeholders within and outside the team.
Manage multiple strategic and tactical priorities with broad scope in a fast-paced environment, with effective communication and follow-through.
Bachelor's degree in business, economics, communications, or a related field, or equivalent experience.
6-8 years of experience leading support projects of varying size and complexity, including scaled support and/or outsourcing operations.
Experience managing, coaching, and developing people.
Strong written, verbal, and visual communication skills, with experience presenting complex information clearly to senior stakeholders.
Exceptional analytical and reporting skills, with a data-driven mindset.
Proven ability to lead and manage multiple priorities and projects in a fast-paced environment.
Strategic thinker who can make sound decisions with a long-term view, while consulting managers and peers for guidance.
Strong organizational skills, with the ability to create and execute project plans effectively.
Open to travel (up to 25%) domestically and internationally.
Preferred
Instacart provides highly market-competitive compensation and benefits in each location where our employees work. This role is remote and the base pay range for a successful candidate is dependent on their permanent work location. Please review our Flex First remote work policy here.
Offers may vary based on many factors, such as candidate experience and skills required for the role. Additionally, this role is eligible for a new hire equity grant as well as annual refresh grants. Please read more about our benefits offerings here.
For US based candidates, the base pay ranges for a successful candidate are listed below.
$143,000—$151,000 USD
$137,000—$144,500 USD
OR, DE, ME, MA, MD, NH, RI, VT, DC, PA, VA, CO, TX, IL, HI
