We are seeking a Forward Deployed Engineer who will be the technical face of Teleskope to our customers. You’ll operate across pre- and post-sales, sit between Go-to-Market and Engineering, support technical needs of customers in pilot, and serve as the dedicated technical resource for a large cohort of active subscription customers. The role requires hands-on engineering: writing bespoke integrations/automations, fixing customer-specific issues, and delivering production-ready technical solutions while building and maintaining strong relationships with our customers.

Serve as the dedicated technical resource for a book of customer accounts, supporting core platform functionality as well as ancillary product needs to ensure an exceptional and consistent customer experience.

Work alongside Technical Account Managers to ensure success from conversion all the way through to renewal.

Collaborate with Product, Engineering, and Forward-Deployed SREs to ensure timely and accurate technical delivery.

Diagnose, triage, and implement fixes for customer-specific bugs; author reproducible fixes, tests, and PRs or produce clear remediation documentation when immediate code changes aren’t appropriate.

Build custom product features to address high-impact customer requests. Most of these will make it to the core product.

Support technically complex use cases by developing scripts, automation, custom integrations, and reports.

Conduct architecture reviews, technical deep dives, enablement sessions, and solution reviews for a range of personas — from individual contributors to senior security and engineering leadership.

Help drive the product roadmap by bringing the voice of the customer into planning meetings, prioritizing issues, and championing high-value feature requests to the Product team.

Produce clear technical documentation, runbooks, and handoffs for customers and internal teams.

Forward Deployed Engineer

Responsibilities

Qualification

Required

Preferred

Benefits

Company

Teleskope