We're looking for a Staff Product Designer to be the highest-leverage individual contributor on our product design team. You'll own the hardest, most ambiguous design problems at Novo — the ones that cut across checking, payments, credit, and invoicing, and across web, iOS, and Android — and you'll set the bar for what great looks like for everyone else.
This is not a management role. It is a role with real authority over the quality and coherence of the product. You'll partner directly with product leads, engineering leads, data, and compliance to shape what we build, not just how it looks. You'll multiply the team's output by making the design system, the patterns, and the standards stronger than any one designer could on their own.
You'll know you're succeeding when Novo feels like one product instead of a collection of features, when a small business owner can move money, get paid, and access capital without ever having to think about how banking works underneath, and when other designers ship better work because of the foundations you built.
Lead design on Novo's most complex problems
Own end-to-end design for cross-surface initiatives — onboarding and account opening, money movement, lending and credit, invoicing and getting paid — from problem framing through shipped, measured outcomes
Turn ambiguous business goals and regulatory constraints into clear product strategy, information architecture, and interaction models
Work upstream with product and engineering leads to shape the roadmap, not just execute it
Set and raise the bar for craft
Define what "done well" means for interaction, visual, and content design at Novo, and hold the team (and yourself) to it
Run design critique that makes people better and work sharper
Ship polished, accessible (WCAG-conformant), production-ready design across web and native mobile
Own the design system
Qualification
10+ years of product design experienceA portfolio of shippedExpert-level FigmaData fluencyExceptional communicationComfortable with ambiguity and speedDirect experience designing lendingComfort prototyping in code (ReactRun for the busHierarchy is not authority
Required
10+ years of product design experience, with at least 3 operating at a staff or lead scope — owning cross-team, cross-platform problems as an IC
A portfolio of shipped, complex products that shows the full arc: research and problem framing, systems thinking, interaction design, visual polish, and business results
Deep experience building and scaling design systems across web and native mobile (iOS and Android)
Expert-level Figma, strong prototyping skills, and enough technical fluency to pair effectively with engineers and understand what's cheap versus expensive to build
Data fluency: you read funnels, frame experiments, and use quantitative and qualitative signals to make design decisions defensible
Experience designing in a regulated environment — fintech, financial services, healthcare, or similar — including disclosures, consent flows, and identity verification
Hands-on AI fluency in your daily design work, with sound judgment about when it adds value and when it introduces risk
Exceptional communication: you present clearly, give and take hard feedback well, and influence without authority
Comfortable with ambiguity and speed, without letting quality slide
Preferred
Direct experience designing lending, credit, payments, or business onboarding products
Comfort prototyping in code (React, SwiftUI, or similar)
Experience designing agentic or AI-assisted product experiences
Motion and brand sensibility that can bridge product and marketing design
Experience working with distributed teams across time zones
Novo's values shape how this role operates day to day:
Run for the bus. When you see something that needs fixing, you fix it. You don't wait for a ticket.
Hierarchy is not authority. The best idea wins regardless of who had it — including when it isn't yours.
