The right candidate brings deep digital UX expertise, strong systems thinking, and significant experience shipping products that bridge digital and physical experiences. As a hands-on design leader, you can identify and frame complex UX problems, interpret abstract experiential and behavioral intent, and create cohesive experiences people can understand and trust. You are equally comfortable setting direction and working through the details, highly collaborative, able to drive alignment across disciplines and external partners, and you thrive in a fast-paced, dynamic, culture-forward environment.
This role reports to Ira Renfrew, Co-Founder, Chief People & Product Officer.
Define interaction patterns, system states, and frameworks that create a cohesive and scalable experience across the Familiar ecosystem, from system-level definition through detailed execution.
Establish the UX visual language and design system across app, web, and the Familiar's embodied behaviors and expressions, translating FM&M’s brand and the Familiar’s identity into a coherent language for how the system communicates with people.
Partner across Design, Product Management, AI, Software, Hardware, and User Experience Research (UXR) to translate the Familiar’s intended character, personality, and behaviors into shippable experiences, while driving cross-system alignment through development, validation, and launch.
Design for the realities of a physical AI product — including everyday interactions, system feedback, edge cases, failure, recovery, and support.
Stay hands-on throughout development, using prototyping to explore, validate, and guide the experience through implementation while ensuring design quality and intent are carried through to launch.
Partner with Product Management, Research, and Engineering to define how we evaluate the experience in-market and evolve interactions based on behavioral data, customer feedback, and advances in system capability.
What You'll Bring | Experience, Expertise & Qualifications
Extensive experience leading complex UX products from definition through development, launch and continued evolution.
Strong visual sense and intuition, with the judgment to create experiences that feel refined and distinctive while remaining pragmatic and appropriate to each platform.
Deep digital UX expertise spanning system-level experience design and detailed interaction design.
