You'll work cross-functionally with Engineering, Design, Risk, Compliance, CX, and Data teams to deliver impactful solutions that sit at the center of how Marqeta operates.
We work Flexible First. This role can be performed remotely only in one of our National locations, which you can review here.
The Impact You'll Have
Support the roadmap for the Marqeta Dashboard and enterprise operational platforms
Contribute to tools that streamline workflows across card and account management, transaction investigation, disputes and servicing, and operational controls
Develop dashboards and reporting that provide operational visibility
Design systems that support secure, compliant financial operations (identity, permissions, governance)
Integrate with enterprise systems (CRM, case management, support tooling, data platforms)
Identify opportunities for AI-assisted workflows to improve efficiency
Partner with Engineering and Design to ship intuitive, workflow-driven experiences
Translate operational pain points into scalable product solutions
Qualification
Experience with operational dashboardsExperience with disputesAbility to define strategyOperate comfortably across technicalStrong understanding of data modelsRecruiter for this Role
Required
3-5+ years of product management experience
Experience building tools for operations teams (support, risk, disputes, program management)
Experience with operational dashboards, case management systems, or support tooling
Experience with disputes, fraud, or compliance-related workflows
Familiarity with enterprise platforms such as Salesforce, Zendesk, or ServiceNow
Ability to define strategy, prioritize roadmaps, and drive execution
Experience working closely with Engineering and Design on complex systems
Excellent communication and stakeholder management skills
Experience building enterprise software or operational platforms
Good at simplifying complex workflows into clear product solutions
Operate comfortably across technical, operational, and business stakeholders and in fast-moving regulated environments.
Solid product judgment and can balance customer needs, compliance, and technical constraints
Preferred
Experience building multi-tenant platform products used across multiple customers or programs
Experience supporting 0 to 1 or major platform modernization efforts
Strong understanding of data models, reporting systems, and analytics-driven products
Experience working with real-time systems or event-driven architectures
Experience introducing AI/ML or automation into operational workflows
Experience working directly with bank partners, regulators, or enterprise customers
Track record of improving operational efficiency metrics (AHT, resolution time, cost to serve)
