We’re looking for a Bilingual Licensed Customer Service Agent to help us deliver fast, accurate, and human support to homeowners when it matters most. As Kin continues to grow our customer base across multiple states, this role is critical in ensuring our policyholders receive knowledgeable guidance on their coverage, payments, and policy updates.
You’ll serve as the first line of support for our customers — primarily over the phone, with additional support via chat and email. Your expertise in property insurance and ability to navigate high call volumes with empathy and efficiency will directly impact customer satisfaction, retention, and trust in the Kin brand. Out of 13,000 companies, Kin was just named one of America’s Best Customer Service Providers for 2026 by USA TODAY!
Your responsibilities
Own high-volume inbound and outbound customer interactions across phone, chat, and email, delivering clear and accurate guidance on policies, payments, cancellations, and coverage questions
Create, update, and process homeowners insurance policies, endorsements, payments, and refunds with accuracy and urgency
Educate policyholders on coverage details, policy changes, and next steps so they can make informed decisions about their homes
Partner with customers’ banks and lenders to obtain required documentation and ensure policy compliance
Navigate multiple internal systems and tools simultaneously to resolve customer inquiries efficiently
Identify process improvement opportunities and share feedback to enhance the customer experience and team effectiveness
Successfully complete a mandatory, paid 10-week training program and apply learnings to live customer scenarios
What you’ll bring
Active Property & Casualty (P&C) or Personal Lines insurance license (required)
