Responsibilities

Forgepoint is hiring a Head of Deployment Strategy to build the organization that turns signed customers into successful, scaled deployments of Frank. This is a player-coach role: you will personally lead our most important deployments, write the playbook from firsthand experience, refine it constantly, and then hire, develop, and manage the team responsible for executing it.
You’ll work shoulder-to-shoulder with CEOs, COOs, Plant Managers, and frontline operators to understand how work gets done today and redesign those operations around AI workers. You’ll translate messy business processes into clear requirements, agent behaviors, guardrails, approvals, and handoffs; coordinate the Agent Engineers who configure and launch Frank; and drive each deployment from contract signature through measurable ROI and steady-state adoption.
At the same time, you’ll turn what works into a repeatable deployment system. You’ll define the operating cadence, templates, quality standards, metrics, and management practices that allow us to deploy faster without lowering the bar. As the company grows, you’ll recruit and coach Deployment Strategists, allocate the team across customers, and build the leaders beneath you.
This role is designed to grow into leadership of Forgepoint’s entire Deployments organization. The right person is equally energized by winning in the field today and building the organization that will win at much greater scale tomorrow.
Personally lead high-priority customer deployments from contract signature through go-live, demonstrated ROI, and steady-state adoption
Build trusted relationships with customer executives and frontline teams, moving comfortably between the boardroom and the shop floor
Translate ambiguous workflows and business rules into clear requirements, deployment plans, SOPs, and work for Agent Engineers
Establish the deployment playbook: discovery methods, project plans, operating cadences, templates, quality standards, escalation paths, and success metrics
Continuously improve that playbook using lessons from every deployment, reducing time to value while increasing quality and customer satisfaction
Hire, onboard, coach, and manage a high-performing team of Deployment Strategists
Create the systems for allocating work, reviewing deployment quality, developing talent, and holding the team accountable for customer outcomes
Partner closely with Product and Engineering to turn recurring customer needs into product improvements and more scalable deployment tooling

Head of Deployment Strategy at Forgepoint · LumiJobs

Head of Deployment Strategy

Responsibilities

Qualification

Required

Preferred

Benefits

Company

Forgepoint

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