Help us through a period of growth. Anticipate the operational challenges that come with scaling; more people, more programmes, more complexity. Lay the foundations so that growth is an opportunity rather than a bottleneck.
Take ownership of HR and Finance. Own people operations end to end: hiring logistics, onboarding, contracts, policies, and day-to-day HR. Lead the collaboration with our accountants across budgeting, payroll, bookkeeping oversight, funder and grant reporting, Charity Commission filings, and compliance. Bring in specialists where it makes sense and manage those relationships.
Implement systems. Design and roll out the tools and processes the organisation needs, running recurring processes, and maintaining a CRM for donors, candidates, and partners. Build systems that fit how people already work.
Support the staff working on our core programmes. Make sure the teams delivering our programmes have the operational support they need to succeed, removing friction and handling the logistics so they can concentrate on the substance.
Maintain policies and support governance. Keep policies current and identify gaps, prepare materials for board or governance meetings, and keep the organisation's housekeeping in order.
Grow the operations function. Over time, bring functions in-house where appropriate and build and manage a small operations team as PRISM scales.
Who we're looking for
You may be a good fit if you have:
5+ years of experience in operations, finance, HR, or a related role (e.g. chief of staff, head of operations).
Experience scaling an operations function through a period of organisational growth: building systems and processes that held up as headcount and complexity increased.
A proven track record of owning detailed and high-stakes work (budgets, filings, contracts, payroll).
Reliability across a broad, busy workload. You will keep various projects moving and rarely drop the ball.
