Director of Operations at Third Space Therapy · LumiJobs
Remote
senior
$160k–$180k
H1B: no
Responsibilities
Almost every operational function at Third Space currently routes through our COO.
That worked when we were active in a handful of states. It won’t work when we triple our geographic footprint.
We’re hiring a Director of Operations to take ownership of the operational engine behind Third Space: credentialing and payer enrollment, revenue cycle, provider operations, new-state launches, compliance infrastructure, systems, vendors, and the team that keeps those functions moving.
This is not a role where you design the process and hand off the execution to someone else.
You’ll manage people, but you’ll also get into the details yourself. You should be comfortable opening a Medicaid portal to understand why an enrollment is stuck, digging through a denial report, figuring out why a workflow keeps failing, writing the SOP, and then redesigning the system so the problem doesn’t happen again.
We’re looking for someone who can move fluidly between:
Operating: solving the problem in front of you
Managing: creating accountability across a team and external partners
Building: turning repeated work into systems
Planning: seeing operational constraints before they become company constraints
You won’t be handed a finished playbook. You’ll help write it.
This is a hybrid position. Some travel may be required (~10%).
3+ years of healthcare operations experience, including meaningful people-management responsibility
Strong familiarity with Medicaid and managed care
Revenue cycle fluency: you can read an aging report, diagnose denial patterns, understand the drivers of collections, and hold a billing partner accountable
Experience building and improving operational workflows across multiple teams or systems at a fast-growing venture-backed startup
Comfortable researching and operationalizing state or payer requirements rather than waiting for someone else to interpret them
A track record of writing SOPs and building processes people actually use
Strong spreadsheet and operational-data fluency
Comfortable becoming a power user of unfamiliar systems quickly
Experience managing vendors, outsourced teams, or offshore operations
Experience operating in a startup or similarly ambiguous environment where the process often did not exist before you arrived
Clear, direct written communication
High attention to detail without losing sight of what matters most
