Strategic Account Manager

Remote (US)full timeRemote

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senior

$125k–$160k

H1B: no

Futurefit AI The Strategic Account Manager at Futurefit AI leads complex workforce SaaS technology implementations and serves as a trusted advisor to senior leaders across government, education, and industry. This role bridges customers and internal teams to translate workforce goals into scalable solutions.

Responsibilities

We are seeking a strategic, highly consultative leader to guide complex workforce SaaS technology implementations and help our customers translate ambitious workforce goals into effective, scalable solutions throughout the customer lifecycle.
This role is well suited for someone with experience in management consulting, workforce development leadership, government or education technology, or strategic enterprise customer success.
Lead complex customer implementations
Lead the end-to-end implementation of complex workforce technology solutions.
Develop implementation strategies, work plans, decision frameworks, timelines, and governance structures.
Facilitate discovery sessions to understand customers’ goals, policies, programs, stakeholders, technology environments, and operational constraints.
Be able to lead discussions on current- and future-state workflows, user journeys, service-delivery models, and data flows.
Identify risks, dependencies, and unresolved decisions, and proactively drive them toward resolution.
Advise and engage executive stakeholders
Build trusted relationships with executive sponsors, program leaders, technical stakeholders, and frontline teams.
Lead executive presentations, steering committee meetings, strategic planning sessions, and implementation workshops.
Communicate complex information clearly and concisely through presentations, written recommendations, status updates, and decision documents.

Qualification

Experience leading complexParticularly Relevant BackgroundsA consultant who has led workforce

Preferred

Strong knowledge of the public workforce system, education-to-employment pathways, economic development, or adjacent workforce topics.
Experience leading complex, multi-stakeholder technology implementations or transformation initiatives.
Confidence discussing technical topics such as integrations, data exchanges, system configurations, and product development—even if you are not an engineer.
Particularly Relevant Backgrounds
We recognize that the right candidate may come from several different professional paths. Relevant backgrounds may include:
A consultant who has led workforce, education, government, digital transformation, or technology implementation engagements.
A workforce development leader who has managed complex programs, partnerships, systems, or modernization initiatives.
A senior customer success or implementation leader from an ed-tech, gov-tech, workforce-tech, or enterprise SaaS organization.