Manager, IT Operations

Required

• Bachelor’s degree in Computer Science, Information Technology, Network Engineering, or a related discipline, or equivalent professional experience.
• Minimum of 8 years of progressive IT infrastructure experience, including significant depth in enterprise networking.
• Minimum of 3 years of direct people management experience leading technical engineering teams.
• Demonstrated experience leading network architecture, including routing, switching, wireless, segmentation, firewalls, VPN, and SD-WAN in a multi-site enterprise.
• Demonstrated experience owning and operating production Microsoft Azure infrastructure, including virtual networks, compute, storage, identity, backup, and monitoring.
• Hands-on experience with hybrid connectivity between on-premises environments and Azure, including ExpressRoute or VPN gateway architectures.
• Experience with Entra ID (Azure AD), conditional access, and role-based access control.
• Working familiarity with endpoint management platforms such as Microsoft Intune or JAMF.
• Working knowledge of Microsoft 365 administration across Exchange Online, Teams, SharePoint Online, and OneDrive.
• Experience owning change management, incident response, and root-cause analysis for production infrastructure.
• Experience with an ITSM platform such as ServiceNow for incident, request, change, and asset management.
• Ability to remain hands-on in design and escalated troubleshooting while managing a team.