Twilio Partner Program Manager at Twilio driving partner experience and lifecycle automation for Systems Integrators, ISVs, Resell, and Technology partners. Leads program modernization and cross-functional project management.
Responsibilities
This position requires a "can-do" attitude and a passion for continuous improvement. You will be responsible for transforming manual workflows into automated, scalable systems, managing key vendor capabilities, and implementing strategic initiatives that directly unlock ecosystem revenue velocity.
Drive Program Modernization & Scale: Act as an operational engine for the team, identifying process bottlenecks and proactively designing new ways to automate existing manual workflows.
Own Problem-Solving: Step into complex challenges across the partner lifecycle and chart a clear path forward to build repeatable, programmatic solutions.
Optimize the Partner Experience: Lead and refine core partner onboarding pathways, lifecycle touchpoints, and support workflows to deliver a seamless, world-class journey for external ecosystems.
Accelerate Partner Revenue Mechanics: Build and execute operational frameworks that eliminate transaction friction, streamline incentive administration, and maximize partner-sourced revenue pipelines.
Manage Technology & Vendor Capabilities: Serve as a strategic owner for key components of our partner tech stack and vendor relationships, ensuring our data models and tools are optimized for ecosystem scale rather than mere maintenance.
Orchestrate High-Touch Communications: Develop and execute comprehensive partner engagement strategies, ensuring clear, accessible program documentation, impactful updates, and consistent enablement communications across all segments.
Lead Cross-Functional Project Execution: Develop and run end-to-end project plans for new partner initiatives, collaborating closely with Product, Marketing, Sales, Legal, and Tech teams to ensure alignment and timely milestone delivery.
Qualification
EducationExperienceThe "Get-Stuff-Done" MindsetProject Management & CollaborationCommunication & ContentEcosystem AcumenTech Stack & Automation FamiliarityRevenue OrientationAdvanced DegreeThis role will be remote
Required
Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!
Education: Bachelor’s degree in Business, Marketing, Communications, or a related field; relevant experience may be considered.
Experience: 5–8 years of experience in partner program or project management, partner management, strategy and operations, or a similar role within a fast-paced technology company.
The "Get-Stuff-Done" Mindset: A proven track record of operating effectively in complex environments, turning ambiguous problems into plans, and delivering results without a rigid instructions script.
Project Management & Collaboration: Strong project management skills, with the ability to manage complex cross-functional timelines, align diverse stakeholders, and drive accountability.
Communication & Content: Excellent written and verbal communication skills for translating complex program guidelines into clear, compelling partner assets, guides, and updates.
Ecosystem Acumen: Solid understanding of modern partner program structures, lifecycle methodologies, and experience working with SIs, ISVs, Resell, or Technology tracks.
Tech Stack & Automation Familiarity: Hands-on exposure to CRM and partner ecosystem technologies (such as PRMs, account-mapping utilities, or data integration tools) with a strong desire to leverage software and AI to remove manual tasks.
Revenue Orientation: Experience designing or supporting commercial program models, referral paths, or joint sales plays that directly drive channel pipelines.
Advanced Degree: BA/BS degree or equivalent required. MBA is a plus.
This role will be remote, but is not eligible to be hired in CA, CT, NJ, NY, PA, WA.
We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.
