Responsibilities

The cars, medical devices, and jet engines our customers build reach the market years sooner only when the teams behind them change how they design, review, and release products. As a Customer Value Manager you’ll lead that change.
You are accountable for adoption, and ultimately for the value our largest, most complex global customers realize from CoLab, in line with their business goals. You’ll understand how their teams really work and build the plan to transform it. Then you’ll lead the execution yourself, consulting on their workflows, training their teams, and pulling in CoLab’s experts where needed. Success in this role looks like engineers who can’t imagine running a design review without CoLab, and results that Engineering Executives stand behind: shorter lead times, fewer rework cycles, lower cost of poor quality, faster supplier reviews, and significant savings.
This role is built for engineers & technical project managers who want their expertise to go further. A background in engineering or past experience directly engaging with engineers is required. This is critical as you’ll earn trust by speaking the language of the people you serve. You’ll bring that credibility, along with sharp business judgment, to every conversation, from front-line engineers to Engineering Executives (VP+).
You won’t do it alone. You’ll work alongside Sales on overall account strategy and with CoLab’s technical experts, including Forward Deployed Engineers and Customer Success Engineers. You lead the plan that brings them together, and you’re accountable for the value the customer sees.
On-site visits have consistently driven higher adoption, deeper relationships, and better business outcomes. We recognize personal travel constraints may arise, and we expect CVMs to proactively plan for and prioritize time with customers on-site at least 25% of the time. Twice a year, all CoLabers gather at our HQ in St. John’s, Newfoundland (typically June and December) for Team Week.
Customer strategy and value plan
Get in early: Join deals before they close. Research the customer, agree on readiness requirements and baseline value metrics, and present a tailored onboarding plan at kick-off.
Build and run the Customer Value Plan: Get to know the customer’s business: their industry and objectives, org structure, stakeholders, tech stack, and engineering workflows. Connect all of it to CoLab. Own the plan that takes them from adoption to measurable business outcomes (value) tied to their goals, and keep looking for where else CoLab can drive value. Project manage timelines, stakeholders, and adoption milestones closely.
Engineering workflow and adoption
CoLab power user: Be a true expert in our product: the technology, the use cases, how customers use it, and the value they get from it. As we bring on new features and functionality, you’ll keep your expertise current as our product offering evolves
Shape how engineers work: Consult on how the customer’s engineering teams collaborate, design, review, and release products, and use that insight to heavily influence their engineering workflow strategy. You own the CoLab configuration aligned to these workflows to ensure deep adoption is reached and sustained, continuously expanding their use-cases and refining existing workflows with CoLab.
Drive adoption and change: Build strong relationships with key stakeholders and champions, then use change management practices to turn them into advocates for CoLab across their organization. Train engineers and stakeholders on CoLab for their jobs to be done, so it becomes deeply ingrained in how they work every day.

Qualification

7+ years in Customer SuccessComfortable operating in fast-pacedHighly organizedCritical thinking (required)Hands-on experience with PLM (WindchillBackground in vertical SaaS (eYou’ll thrive at CoLab if you

Required

7+ years in Customer Success, Strategic Consulting, or Enterprise Account Management
Proven success driving enterprise transformation and value realization across global Fortune 1000 accounts
Experience with customer journey orchestration and success planning in a high-ACV SaaS environment
Track record of partnering with Sales to shape and execute multi-threaded expansion strategies in large, complex organizations
Familiarity with navigating complex procurement, security, and compliance processes in enterprise accounts
Strong executive presence and communication skills
Comfortable operating in fast-paced, high-growth environments
Highly organized, data-driven, and accountable
Willingness to travel up to 25% of the time
Engineering background or strong technical project experience (required): Degree in engineering, or equivalent hands-on experience as a practicing engineer (design, manufacturing, systems, or quality) in a product development environment, with working knowledge of the product development lifecycle (decomposition and design through verification and validation).
Critical thinking (required): Ability to break down complex, ambiguous customer situations, challenge assumptions (including your own and the customer’s), separate signal from noise in data, and reach well-reasoned recommendations and decisions
Experience managing complex enterprise relationships in a technical, customer-facing role, such as CS, consulting, solutions or field engineering, or an engineer who has moved into customer-facing work

Preferred

Hands-on experience with PLM (Windchill, Teamcenter, etc.) and CAD (Creo, NX, SolidWorks, etc.) tools, as a power user or as someone responsible for enabling others
Formal change management training or certification (e.g., Prosci)
Familiarity with land-and-expand SaaS motions
Background in vertical SaaS (e.g., construction tech, industrial IoT, logistics)
You’ll thrive at CoLab if you:
Are energized by solving complex customer challenges. No challenge too tall. Your scrappiness and creative thinking propels you with confidence to solve anything thrown your way
Want to use your engineering expertise to change how entire engineering organizations work
Excel at translating product functionality into customer value in a technical domain

Customer Value Manager at Colab Software · LumiJobs

Customer Value Manager

Responsibilities

Qualification

Required

Preferred

Company

Colab Software

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