Klaviyo The Principal Partner Manager II at Klaviyo manages and grows tech and platform partnerships in the hospitality verticals. This role leads strategic partner management, integration alignment, and go-to-market strategy execution.
Responsibilities
Strategic Partner Management
Lead management, enablement, and expansion of tech partners serving hotels and travel, with one accountable owner per partner
Build joint strategic plans with top partners focused on integration adoption, co-marketing, product enhancements, and sales enablement.
Manage relationships with executive, product and customer success contacts at partner organizations to align on mutual revenue goals.
Integration & Product Alignment
Partner with Klaviyo’s or Partner’s R&D teams to enhance tech integrations from ideation through deployment.
Ground every integration priority in customer pain: advocate for improved APIs, workflows, and data sync capabilities only where they solve a problem hotel customers have told us about or that limits adoption.
Ensure integrations meet performance, scalability, and user experience standards that customers can see and feel, including consent and data-sync behavior.
Maintain a clear view of integration coverage gaps, and prioritize tech targets that unlock customer growth opportunities.
Qualification
Go-To-Market StrategyCollaborate with Partner MarketingEquip BDRsTrack key partner KPIs such as pipelineProven track record in buildingStrategic
Required
Go-To-Market Strategy
Collaborate with Partner Marketing, Regional Sales and BDRs to launch joint GTM campaigns, sales enablement materials, and co-selling initiatives that drive pipeline, integration adoption, and new ARR for these integrations.
Equip BDRs, AEs and CSMs with partner-aligned collateral, target lists, and use cases that demonstrate hotel-specific value, and enable them on partner positioning and ideal customer profiles.
Create repeatable frameworks for co-selling and co-servicing within the hospitality ecosystem, including partner customer and CSM introductions.
Track key partner KPIs such as pipeline, integration adoption, co-sell impact, and customer outcomes. Using Salesforce and product data to focus effort on the highest-performing partnerships.
5+ years in technology partnerships or sales within SaaS, ideally focused on Hospitality
Proven track record in building, scaling, and monetizing partner ecosystems.
Strong technical literacy across API-based integrations, data interoperability, and CRM data (Salesforce).
Excellent relationship management and stakeholder communication skills, from technical to executive levels.
Strategic, highly cross-functional builder with a bias toward action, who translates partner collaboration into measurable business outcomes.
