Cookunity General Manager for CookUnity Flagship at Virgin Hotels New York responsible for pre-opening, opening readiness, and day-to-day operations. Lead vendor setup, hiring, training, and operational readiness for a new hospitality venue.
Responsibilities
Onboarding and Activation of New Creators
Facilitate the successful launch of new creator brands and products by creating customized onboarding materials, tracking timelines, and ensuring adherence to target launch dates.
Creator Support and Education
Provide guidance, resources, and front-line support across multiple channels (voice, email, chat, video) to help creators build thriving businesses on the platform.
Compliance and Documentation Management
Review, process, and maintain accurate records of onboarding documents to ensure compliance with CookUnity standards and guidelines.
Process Coordination and Collaboration
Collaborate with internal teams to align on requirements, policies, and workflows while monitoring and following up to ensure a seamless onboarding process.
Continuous Improvement and Reporting
Identify opportunities for process enhancement, contribute to service improvements, and support audits, reporting, and special projects to achieve performance goals.
We’re seeking a candidate with a passion for food and the culinary business, eager to support creators during a critical phase of their journey with CookUnity.
Curious and enthusiastic about learning.
Qualification
Proven ability to lead complexStrong business and strategic judgmentStrong financial acumenExceptional communicationAbility to thrive in a fast-pacedExperience leading high-trafficPre-opening experience in a flagship
Required
7+ years of progressive hospitality leadership experience in high-volume, guest-facing restaurant, café, retail, or experiential environments.
Direct experience opening a new restaurant or hospitality venue from pre-construction through launch is strongly preferred.
Proven ability to lead complex, concept-driven operations with a strong focus on guest experience, team performance, and operational consistency.
Strong business and strategic judgment, with experience using guest feedback, operational data, and performance metrics to refine service models and improve results.
Experience overseeing bar and beverage operations, including vendor management, compliance, inventory controls, and service execution.
Strong financial acumen, including experience with budgeting, forecasting, labor management, cost control, and P&L performance.
Exceptional communication, problem-solving, and organizational skills, with the ability to work effectively across internal teams and external partners.
Comfort working with technology-enabled hospitality environments, including POS systems, digital ordering platforms, CRM tools, and business intelligence or reporting systems.
Ability to thrive in a fast-paced, evolving environment while maintaining a strong focus on guest experience, team culture, and business performance.
NYC Food Protection Manager Certification required, or ability to obtain certification prior to beginning management duties at the Flagship.
Preferred
3+ years of successful senior hospitality leadership experience in New York City.
Experience leading high-traffic, mixed-use hospitality environments that may include dining, café service, takeaway, retail, events, or other experiential components.
Experience with technology-enabled service models, omnichannel retail, and digital ordering integrations.
Pre-opening experience in a flagship, concept-driven, or first-of-its-kind location.
