Senior Complaints Specialist

Required

• 5+ years of reliability engineering management experience and 7+ years of experience in software engineering, site reliability engineering, infrastructure, or platform engineering
• Significant hands-on experience in Site Reliability Engineering, Production Engineering, or an equivalent role responsible for operating and improving production systems
• Direct experience managing an SRE, Production Engineering, or equivalent reliability function, including ownership of its strategy, roadmap, operating model, and outcomes
• Strong technical depth in distributed systems, cloud infrastructure, observability, and production operations
• Experience leading high severity incident response and improving incident management practices at scale
• Demonstrated ability to translate strategy into focused, capacity aware plans and deliver measurable outcomes
• Track record of hiring, developing, and retaining high performing engineers and engineering leaders
• Strong cross-functional leadership and communication, with the ability to turn complex operational data into clear decisions and drive alignment across teams