Creative Partnerships, Onboarding and Enablement Manager at OpenAI · LumiJobs

Responsibilities

We’re looking for an experienced partnerships leader to develop and scale high-touch onboarding and enablement experiences for creators, brands and institutions.
Define the strategy, partner journey, operating model, and quality bar for high-touch onboarding, creating clear pathways from introduction and education to experimentation, adoption, and long-term engagement.
Design and lead tailored onboarding sessions, workshops, product demonstrations, and ongoing enablement that help creators, brands, institutions and their teams apply OpenAI’s products to their work.
Learn how each partner works and develop authentic use cases aligned with their creative goals, audiences, and values, helping turn early experimentation into compelling examples of creativity, expression, and connection.
Serve as a consistent, trusted point of contact for partners and their representatives, anticipating needs, resolving challenges, and providing thoughtful support with discretion, care, and sound judgment.
Partner with internal teams to explore broader collaborations where there is strong mutual value and authentic alignment.
Bring actionable product feedback, emerging behaviors, creative workflows, and cultural insights to Product, Research, Marketing, Communications, Policy, and other teams. Help stakeholders understand partner needs and identify recurring opportunities or friction points that could inform product development and company strategy.
Create feedback loops that show partners how their perspectives are heard and acted upon.
Develop playbooks, enablement materials, partner briefs, follow-up plans, escalation paths, and reusable resources that balance personalized engagement with repeatable systems.
Establish clear ownership and handoffs across Partnerships, Product, Marketing, Communications, Legal, Policy, and Support as the program scales.
Define and track meaningful measures of success, including partner engagement, time to activation, depth of use, relationship health, actionable product feedback, and partnership outcomes. Use qualitative and quantitative insights to improve, expand, and scale the program.
You might thrive in this role if you:

Creative Partnerships, Onboarding and Enablement Manager

Responsibilities

Company

OpenAI

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