Benchling Customer Success Manager at Benchling focused on life sciences customers. Drive adoption and value realization of Benchling's AI-powered platform through deep customer and scientific expertise.
Responsibilities
Benchling believes in putting our customers at the center of everything we do. We strive to provide an exceptional experience for our customers and our users from the first touchpoint, through our implementations, and once they are live.
We take pride in how we support the industry and Customer Success is an essential part of this equation. To keep up with our rapidly expanding growth, we are building a team of Customer Success Managers with experience in Life Sciences, who can help advise customers, develop our processes, and drive execution.
Our Customer Success Management (CSM) team works alongside our Professional Services, Product, and Sales teams to help customers enhance the value of their Benchling investments. Customer Success Managers deeply understand the customer's science, business goals, and Benchling deployment. They ensure customers achieve maximum value by promoting best practices, maximizing adoption – including Benchling AI adoption - and aligning customer deployments with their strategic objectives.
Turn Data into Customer Wins
Dive deep into customer usage data to uncover patterns, opportunities, and risks.
Create and execute product telemetry programs that keep customers one step ahead, boosting adoption, value realization, and achieving business objectives.
Build Deep Expertise in Benchling & Science:
Become the go-to advisor on the Benchling platform — know its features, AI capabilities, value drivers, and best practices.
Get to know our customers’ science, industry trends, and big goals
Use this expertise to guide customers toward key outcomes and maximize their success.
Partner for Impact
Collaborate with Sales, Product, and Professional Services to craft winning customer strategies, tackle challenges, and champion customer success.
Qualification
BS or M4+ years of Customer SuccessExcellent communication skillsSelf-motivated
Required
BS or M.Sc in Biology, Molecular Biology, Genetics, Biotechnology, Bioengineering or similar Life Science field, OR 2+ years work experience with Life Sciences or Healthcare companies, ideally in a lab or research setting
4+ years of Customer Success, Professional Services, or Consulting experience in a SaaS software environment with the ability to forge relationships with users, decision makers, and influential stakeholders
Strong analytical skills with experience leveraging data insights to drive decision-making, diagnose customer deployment health, and develop targeted adoption strategies.
Strong project management skills and the ability to influence without authority, hands on implementation experience preferred.
Excellent communication skills, able to communicate confidently and concisely in verbal, written and presentation formats to all types of audiences
Self-motivated, independent, adaptable, and can thrive in a fast-paced startup environment
