Director, Client Engagement (Knowledge & Legal Research Services)

Required

• Bachelor’s degree required. Master’s degree in Library and Information Science (MLIS), JD, or other relevant advanced degree preferred
• Significant experience in knowledge, research, or information services within a law firm, professional services, or consulting environment
• Proven experience developing client relationships and shaping new engagements, ideally in advisory or managed services
• Experience developing proposals, Statements of Work, and scoping or pricing inputs
• Strong understanding of the priorities of law firm library, research, and knowledge functions
• Experience with thought leadership, events, or market-facing programmes
• Excellent communication, facilitation, and presentation skills, with the ability to engage credibly with senior stakeholders
• Strong commercial judgement and a collaborative approach to working with delivery teams
• Experience with Salesforce or similar CRM platforms preferred
• Reliable internet connection for virtual working
• Harbor is the preeminent provider of expert services across strategy, legal technology, operations, and intelligence. Our globally integrated team of 900+ strategists, technologists, and specialists navigate alongside our clients – leading law firms, corporations, and their law departments – to provide essential resources and invaluable insights. Anchored in a rich heritage of deep knowledge, steadfast relationships, and mutual respect, our unwavering dedication lies in shaping the future of the legal industry and fostering enduring partnerships within our community and ecosystem.
• Harbor is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, marital status, civil union status, national origin, ancestry, age, parental status, disabled status, veteran status, or any other legally protected classification, in accordance with applicable law.