Offers the client technical direction by applying industry experience and best practices.

Direct involvement in the technical resolution of client tasks.

Work with the team to ensure a high degree of customer satisfaction through on-time, in-budget, and in-scope delivery of the managed service.

Report to upper management on client issue status and progress.

Client agreement budgeting tracking, resource allocation, change request management, resource scheduling and customer support.

Presents Harbor’s capabilities and initiatives to a breadth of system stakeholders, for new and existing clients.

Collaborates with Directors, Business Analysts, Project Managers, and Implementation Engineers on behalf of clients.

People management responsibilities throughout all phases of the employment life cycle, from hiring to exiting. This includes shaping and supporting a positive environment, setting team tactics for achieving goals, allocating and hiring resources (including vacation and sick approvals), evaluating performance, overseeing team operations, etc.

Developing and coaching team members.

Identify training needs for the entire team, co-ordinating possibilities with HR.

Intapp Technical Team Lead

Responsibilities

Qualification

Required

Preferred

Company

Harbor Global

More roles at Harbor Global