Serval Revenue Strategy & Operations Lead at Serval drives sales strategy and operational execution to accelerate growth. This role partners with sales leadership to improve forecasting, processes, and AI adoption.
Responsibilities
This is the first dedicated Revenue Strategy & Operations hire at Serval and a critical priority for the go-to-market team.
Set strategic direction and drive execution
Partner with Sales leadership to identify the highest-leverage growth levers (segment focus, coverage model, new motions) and build the case for each
Drive forecasting excellence: accurate, defensible, and called early, at the rep, segment, and company level
Implement a scalable operating cadence (pipeline generation, pipeline reviews, sales methodology adoption, forecasting, business reviews, etc.) and drive the follow-through
Scope and lead strategic initiatives end to end, from thesis through rollout to measured result
Improve workflows and process
Find friction in the selling motion and remove it: process, tooling, handoffs, approvals, anything costing reps time they should spend with customers
Codify sales methodology, qualification standards, and stage definitions so the motion is repeatable as we hire
Improve our GTM systems and data architecture (Salesforce and the surrounding stack) so reporting is trustworthy and process is enforced where it matters
Drive adoption of AI wherever possible
Look for places Serval itself should be doing this work. We automate other companies' operational drag, and we should be our own best customer
Qualification
Preferred
Must be willing and able to work onsite five days per week in San Francisco, CA
