Regional Retail Operations Team Lead - Enugu at M-KOPA · LumiJobs

Responsibilities

As Regional Retail Operations Team Lead, you'll oversee retail operations across Enugu - managing stock reconciliation, inventory allocation, phone repairs, reverse logistics, and shop assistant support across multiple retail points. You'll manage stock shortage mitigation, DSR holding levels, aged stock returns, cancellations, and payment collections. You'll coach shop assistants on processes and systems, develop retail strategies that support business objectives, train new Stock Controllers, and create virtual depot operations. You'll resolve operational issues as they arise and track shop assistant performance.
M-KOPA is a pan-African fintech providing asset financing and credit to underserved customers across Kenya, Uganda, Nigeria, Ghana and South Africa. We now serve 10 million customers and have extended $2B+ in credit, backed by 2,300+ employees and 35,000+ field agents. 86% of our customers are satisfied, and 55% are first-time users of formal financial services.
This is a hybrid role, you would be working from our office in Nigeria, partnering with a diverse group of employees from our different markets and locations across the UK, Europe and Africa. You will be reporting to the Manager, Retail Operation.
What makes this different
In most retail jobs, stock is a cost line. Here, it is the product that carries a customer’s credit journey. If a device is missing, a repair runs late or a DSR is out of stock, someone’s access to finance stalls. You will see the effect of your work in customer satisfaction, not just in a stock report.
Manage stock reconciliation across the region - reordering understocked SKUs, managing DSR holding levels within min-max, tracking aged stock returns and reallocations.
Support phone repair logistics within SLA and customer pickups. Oversee reverse logistics adherence and cancellation closure timelines.
Track collection and payment performance.
Coach shop assistants on processes, products, M-KOPA.net systems, and customer service standards. Develop retail strategies that support regional business objectives. Resolve operational issues as they arise.
Track and report shop assistant performance. Train new Stock Controllers and conduct weekly refresher training for existing teams.
Create and manage depot operations.
3 years demonstrable experience in field office, customer care, sales, or retail operations; you've managed inventory, coached teams, and driven operational excellence at scale.

Regional Retail Operations Team Lead - Enugu

Responsibilities

Qualification

Required

Preferred

Company

M-KOPA

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