Manager, Forward Deployed Services - Remote

Chicagofull timeRemote

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senior

$180k–$260k

H1B: no

Doss The Manager, Forward Deployed Services at Doss leads a team of Forward Deployed Product Managers managing complex client relationships and post-sales lifecycle activities. This player-coach role involves discovery, product design, implementation, and go-live support.

Responsibilities

Doss's Forward Deployed Services (FDS) team is the core engine of DOSS and the success of our customers. The Portfolio Manager sits at the intersection of product, data, operations, implementation, and customer partnership — leading a team of Forward Deployed Product Manager (FDPM) ICs while staying deeply hands-on yourself.
You'll own a portfolio of Doss's most complex, high-value client relationships and lead your team through the full post-sales lifecycle:
Discovery: partnering with cross-functional client leadership to analyze operational and financial workflows (flow of goods, information, and money)
Product Design: data model, workflows, and integrations
Build/Configure on the DOSS platform
You'll manage a team of Forward Deployed Product Managers, setting the standard for quality and pace while staying in the weeds alongside your team. This is a player-coach role - you're not just directing, you're doing.
Lead a team of FDPMs across a portfolio of upper mid-market and enterprise clients — you're accountable for team output, client outcomes, and individual development
Stay hands-on across the end-to-end post-sales lifecycle: discovery, design, implementation, and go-live — this is a player-coach role and you'll be in the work, not above it
Own the success of Doss's most complex client relationships; your portfolio is a direct reflection of your team's execution
Conduct and lead cross-functional deep dives across customer organizations to map end-to-end business processes and workflows
Drive and contribute to new product capabilities that support Doss's push to upper mid-market and enterprise
Set the standard for best-in-class practices and processes across the team — build what doesn't exist, improve what does

Qualification

8+ years of experience in engineeringERP Implementation LeadershipSystems ThinkerPlayer-Coach MentalityHigh-IntensityTechnical from First PrinciplesIntellectual FirepowerStrong analytical mindset

Required

8+ years of experience in engineering, consulting, finance, operations, product operations, or technical program management, including time as a people manager with direct reports
ERP Implementation Leadership. You’ve managed a team through an ERP implementation (scoping, configuration, data migration, go-live). Strongly preferred, though we’ll also consider people who’ve led implementations of other complex B2B software or run professional services delivery teams.
Systems Thinker. Everything in our business is highly interconnected across people, process, and technology. You can traverse it, untangle it, and put it back together, and you can teach others to do the same.
Player-Coach Mentality. You lead by doing. You’re not the person who delegates everything and manages from a distance: you roll up your sleeves, model the work, and hold the bar.
High-Intensity. You’ve thrived in high-pressure environments (startups, consulting, finance), and that’s a real preference, not a stated one.
Technical from First Principles. You can grok hard engineering and logic problems from intuition, not memorization, and you can break them down for your team.
Intellectual Firepower. You cut through noise, synthesize fast, and make good calls under ambiguity.
Strong analytical mindset; SQL experience is a plus (not required)

Company

Doss

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Source: ashby

Active within the past hour

Remote-friendly

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Manager, Forward Deployed Services - Remote at Doss · LumiJobs