Manager, Customer Onboarding

New York, NYfull timeOn Site

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senior

$109k–$136k

H1B: yes

Justworks The Manager, Customer Onboarding leads and mentors a team responsible for the onboarding lifecycle of post-sales customers onto Justworks products. This role focuses on optimizing processes, maintaining customer satisfaction, and ensuring smooth handoffs between Sales, Operations, and Customer Success.

Responsibilities

Your Success Profile
What You Will Work On
Work closely with Sales and Customer Success teams to ensure seamless new customer onboarding
Obsess over key metrics such as onboarding success and customer satisfaction
Coach your team members in reinforcing Onboarding best practices, our CSO identity, and the Justworks brand
Work closely with team members and internal teams to advocate for customer needs and that the voice of the customer is heard, understood, and prioritized
Handle general management responsibilities, such as conducting 1:1s, leading regular team meetings, generating reports, and conducting annual performance reviews
Support hiring and expansion of our Onboarding Team
Focus on continuous process and quality improvement in partnership with cross-functional teams
Other duties as needed based on department and/or organizational needs
How You Will Do Your Work
As a Manager, Onboarding, how results are achieved is paramount for your success and ultimately result in our success as an organization. In this role, your foundational knowledge, skills, abilities and personal attributes are anchored in the following competencies:

Qualification

As the ManagerImpeccable organizationalExperience in HR Tech or SaaS preferred#LI-Hybrid #LI-AM2

Required

As the Manager, Onboarding, you will lead and mentor a team who serve as the crucial initial point of contact for post-sales customers transitioning onto a new Justworks product. You will leverage your expertise to oversee the entire onboarding lifecycle, ensuring a standardized, seamless, and service-first experience for customers that sets the foundation for long-term success.
You think strategically but operate hands-on. You use data to guide decisions, proactively remove obstacles, and continuously improve how work gets done. You are energized by change and skilled at leading teams through it. You care deeply about developing people, building scalable systems, and shaping the future of onboarding.
5 or more years of experience in customer onboarding, customer success, or service operations
3 or more years of people and team management experience
Proven track record of coaching and developing high-performing teams
Demonstrated success achieving team KPIs and operational targets
Experience building or improving processes in a scaling environment
Strong cross-functional collaboration skills
Impeccable organizational, written, and verbal communication skills
Experience in HR Tech or SaaS preferred
The base wage range for this position based in our New York City Office is targeted at $109,000.00 to $136,000.00 per year.
#LI-Hybrid #LI-AM2

Benefits

Wellness

Company

Justworks

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Source: greenhouse

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Manager, Customer Onboarding at Justworks · LumiJobs