As an Implementation Support Specialist I, you’ll combine your exceptional technical and communications skills to support the implementation of the Affirm solution with our growing network of retail partners. You will serve as a primary support contact for our partners’ business and technical teams throughout the integration process, while working cross-functionally with Affirm’s Engineering and Merchant Operations teams to help provide clients with quick solutions, troubleshoot account issues, and build internal processes that scale.

Provide exemplary support to merchant partners on topics including: marketing best practices, accounting workflows, implementation guidance / troubleshooting

Resolve technical integration issues related to partners’ ecommerce front-end platforms and back-end order management systems

Identify and implement new operational processes to drive efficiency

Develop detailed technical documentation

Engage with internal stakeholders to define cross-functional workflows

Provide product feedback from clients to the Product and Engineering teams to improve overall product performance and feature set

What We Look For

Bachelor’s degree or equivalent experience

1-3 years of experience in relevant industry (Tech, eCommerce, SaaS) and/or similar role(s)

Past success in a job, internship, or volunteer role that required written communication with stakeholders, customers, or partners

Exceptional project management, communication, and technical skills to manage client engagements and internal resources

Implementation Specialist I

Responsibilities

Qualification

Required

Preferred

Benefits

Company

Affirm

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