Overnight Manager

New York Northfull timeOn Site

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Overnight Manager at Plscareers · LumiJobs

senior

H1B: no

Plscareers Overnight Manager responsible for supporting Customer Service Representatives during overnight hours and ensuring store compliance and customer service standards. Supports store management in overnight operations.

Responsibilities

Ensure all transactions are completed in compliance with federal, state, and local regulations
Review and enforce applicable company policies with CSRs including, but not limited to, Operations, Robber/Intruder, and Dress and Personal Appearance Policies
Communicate information, questions, and issues between store management and CSRs
Attend the monthly regional meetings to communicate necessary information to CSRs
Support a strong customer service culture
Help CSRs resolve customer complaints
Approve checks up to specified limits in accordance with company policy
Complete video camera audits to provide additional support and security to overnight CSRs
Help to maintain a clean, safe, and organized store environment
Prepare required reports for Store and District Managers
Manage a number of projects at one time and handle frequent interruptions to meet the needs and requests of internal and external customers
Perform other duties as assigned

Qualification

Professional appearance and demeanorAbility to work flexible hoursEnglish/Spanish bilingual is a plusAbility to lift 15

Required

6+ months of PLS check cashing experience
Previous customer service experience in industries such as hospitality, financial services, banking, retail, and restaurant is preferred
A minimum of one-year supervisory experience in industries such as hospitality, financial services, banking, retail, and restaurant
Ability to develop positive relationships with internal and external customers
Superior verbal and written communication skills
Exceptional attention to detail and ability to multi-task
Strong desire to exceed goals and inspire excellence in a team
Professional appearance and demeanor
Ability to work flexible hours, including overnight shifts, weekends, and holidays
English/Spanish bilingual is a plus
Must be able to sit and/or stand for long periods of
Ability to lift 15