We are seeking an IT Help Desk Specialist to own day-to-day end user support for a fast-growing, defense-focused organization of 70+ employees. This role is the first point of contact for IT requests, manages the user account lifecycle, and builds out our self-service Knowledge Base. You will work in a Microsoft 365 environment with a strong emphasis on security and compliance.

This is an ideal opportunity for someone who enjoys being the go-to problem solver, takes pride in delivering excellent employee support, and wants exposure to a security-conscious defense-tech environment.

Manage the help desk ticket queue in Zendesk, triaging, resolving, and escalating requests within defined service levels

Provide Tier 1 and Tier 2 support for Windows and macOS endpoints, Microsoft 365 applications, mobile devices, and conference room equipment

Provide responsive, high-touch IT support to executives and senior leaders, including device setup, troubleshooting, application access, and meeting technology support

Own the account lifecycle: create, modify, and deactivate user accounts in Microsoft Entra ID and connected SaaS applications

Execute new hire onboarding and employee offboarding, including device provisioning, license assignment, and access removal

Expand and maintain the IT Knowledge Base with clear, accurate how-to articles and troubleshooting guides

Enroll, inventory, and support devices through Microsoft Intune and the RMM platform

Reset passwords and support MFA enrollment and sign-in issues

Maintain accurate asset and license records

Follow security and compliance procedures in all support activities, and report suspected security incidents promptly

IT Help Desk Specialist

Responsibilities

Qualification

Required

Preferred

Benefits

Company

Defcon

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