Bilingual Service Assistant

Fort Lauderdale, FLfull timeOn Site

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$37k

H1B: no

Renuity The Bilingual Service Assistant at Renuity serves as the liaison between homeowners, Service Technicians, and Field Managers, managing job-related data and warranty claims. This role requires bilingual skills in English and Spanish and proficiency in MS Office 365.

Responsibilities

Serve as the liaison between homeowners, Service Technicians, and Field Managers
Maintain the computer system by updating and entering job-related data
Plan to prevent problems and resolve current issues
Answer warranty questions and resolve warranty claims
Enter detailed notes about customer complaints and resolution
Submit warranty claims for service parts
Follow up with claims based on the technician reports
Assist the Operations manager and the Service Manager in providing customer care and scheduling service calls
Communicate with customers regarding updates, appointments, delays, or reschedules
Hours M-F, 8am - 4:30pm
Key Qualifications
At least three (3) years of office-based customer service preferred

Qualification

Ability to maintain confidentialityProficiency in MS Office 365Flexible

Required

At least three (3) years of office-based customer service preferred
Experience in home improvement or construction industry preferred
Must be able to efficiently multi-task and work independently with minimal supervision
Attention to detail with accurate and excellent data entry skills
Excellent time and task management skills
Ability to maintain confidentiality
Proficiency in MS Office 365
Bilingual skills in both English and Spanish
Flexible, positive attitude

Preferred

Experience in home improvement or construction industry preferred

Benefits

Dental
Vision
401(k)
PTO
Equity/RSU

Company

Renuity

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Source: ashby

Active within the past hour

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Must-Have Skills for This Role

MS Office 365Bilingual English and Spanish

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Bilingual Service Assistant at Renuity · LumiJobs