Assembled helps customer support teams plan staffing, manage schedules, and respond as customer demand changes. We’re looking for a Product Manager to build agentic automation that handles the decisions behind those operations—from responding to unexpected staffing gaps to approving time off and shift swaps. You’ll make analysts’ jobs easier while giving support team members more autonomy and control over their schedules.

You’ll take a new revenue-generating product from 0 to 1, building toward fully autonomous operations within customer-defined goals and guardrails. Working with Engineering, Design, and go-to-market teams, you’ll own the product from strategy through launch and adoption, including packaging and pricing tied to the work it automates and the value it delivers. You’ll build on a mature platform with live customers and real scale.

This role is based in our San Francisco office, in person five days a week, Monday–Friday.

What you’ll achieve

Own the product vision and roadmap for agentic automation, connecting customer needs to measurable business outcomes.

Define the controls, visibility, and evaluations that let customers trust autonomous decisions and involve a person when needed.

Work directly with customers to test the product in live operations, measure its impact, and drive adoption.

Partner with go-to-market teams on packaging, pricing, and launch, and define the metrics that connect automated work to customer value and revenue.

Product Manager, Agentic Workforce Operations

Responsibilities

Qualification

Required

Benefits

Company

Assembled HQ

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